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Acer
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Customer Service Executive

Job Description and Requirements

Job Description

Attend to customer request and needs efficiently and on time to achieve customer satisfaction in all regions.
 
- Provide customer service support for customers who are based in France.
- Respond promptly to customer inquiries, solve their problems and escalate when necessary.
- Follow up on customer cases and constantly update them.
- Ensure following up with operations for any special customer needs or to solve any problematic issue.
- Provide customer service and handle customer complaints and requests as per Aramex CS standards.
- Coordinate with the outsource courier company’s in France for shipments delivery.
- Handle all GCS cases, follow up and close all requests on time.
- Communicate with France warehouse on shipment updated based on customer requests and follow ups with the station.
- Handle shipment collections.
- Follow up on problematic customers’ cases (delayed/misrouted shipments) and make sure they are resolved properly.
- Follow the pre-set process maps for all the Customer service team 
- Abide by and implement all new customer procedures.
- Handle SRN & collections in case needed (not applicable to all stations).
- Follow up on Express Shipments for cash if needed.

Skills

- Communication Skills
- Excellent command in French
- Excellent command of English
- Analytical Skills